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Screenshot of Micollab App. Softphone showing headphone icon with a triangle exclamation mark and it also says unavailable.

Why

Logged into another instance of MiCollab on another device.

Fix

  1. Disable your MiCollab softphone on your previous device. 

    1. Mac or PC

      Screenshot of bottom section showing Softphone toggle switch as Disabled hightlighted. An arrow is pointing towards the right at the headphone icon Softphone (EXT).

    2. Mobile

      Screen shot of MiCollab mobile app with Softphone toggle switch in the Disabled position highlighted, Arrow pointing at a small grey button that expands the panel when clicked.

Deployment Error - Can't sign in to MiCollab

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Deployment Error dialog box. User account not deployed or deployment expired. Please ask your administrator to deploy it or use the self deployment feature. Error code 15 200. OK button and Send Diagnostics button.

Deployment Error dialog box. Invalid password, retry. OK button.

Why

You just changed your Cal Poly password or you can't sign into MiCollab to perform a Self Deployment.

Fix

Check if your AD account is locked.

If your AD account is not locked,

Create a Desk Phone & Voicemail ticket with your phone extension and a description of your issue.

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