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If your MiCollab authentication key expires or you need to activate MiCollab on another device, follow the steps below to generate a new QR code.

  1. Connect to GlobalProtect VPN

  2. Disable your MiCollab softphone on your previous device. 

    1. Mac or PC

      Softphone selected with the Disabled toggle button highlighted. Arrow pointing at the headphone icon in the bottom right corner of the app.

    2. Mobile

      Screenshot of MiCollab mobile app with Softphone toggle switch in the Disabled position and greyed out. An arrow below pointing towards the small grey interface button that expands the panel .

  3. Sign in to the MiCollab web application with your Cal Poly portal username and password.

  4. Navigate to Settings> General> Self Deployment.
    (Follow the steps A-D shown in the illustration below)

    Screenshot of the Micollab App with A placed near the users name highlighted in the upper right region. B is placed near the Settings highlighted menu item. C is placed near the General highlighted menu item. D is placed near the Self Deployment highlighted menu item.

  5. To activate the MiCollab desktop application, click on the QR code (letter E in the illustration above) and allow your browser to open the link in MiCollab.

  6. To activate the MiCollab mobile application, scan the QR code in the MiCollab app using your phone's camera.

  7. Sign in with your Cal Poly portal password to proceed.

MiCollab Microphone and Audio Settings

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titleclick to to see options available...

Hardware settings are not available in the MiCollab application and will always use your default audio devices.

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