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Hardware settings are not available in the MiCollab application and will always use your default audio devices.

Registration Failed

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Screenshot of Micollab App. Softphone showing headphone icon with a triangle exclamation mark and it also says unavailable.

Why

Logged into another instance of MiCollab on another device.

Fix

  1. Disable your MiCollab softphone on your previous device. 

    1. Mac or PC

      Screenshot of bottom section showing Softphone toggle switch as Disabled hightlighted. An arrow is pointing towards the right at the headphone icon Softphone (EXT).

    2. Mobile

      Screen shot of MiCollab mobile app with Softphone toggle switch in the Disabled position highlighted, Arrow pointing at a small grey button that expands the panel when clicked.

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