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General Troubleshooting

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titleclick to view how to troubleshoot...

  1. Log out of the MiCollab application.

  2. Disconnect from GlobalProtect VPN.

  3. Open the MiCollab app and sign in with your Cal Poly username (username@calpoly.edu) and password.

Info

Be sure to use the MiCollab application on your computer and not the Web app!

  1. If you cannot sign in:

    1. Verify that your Cal Poly account is unlocked.

    2. Verify the password you are using is your Cal Poly password.

    3. Put in a Support Center ticket for assistance.

  2. Click the lower right corner of the app with your SoftPhone extension, ensure your SoftPhone is registered (radio button is blue), and the drop-down says SoftPhone.

  3. Place a test call to your MiCollab extension (805-756-xxxx) from your cell phone.

    1. If it connects, your MiCollab SoftPhone is working!

    2. If it doesn't connect, put in a Support Center ticket for assistance.

  4. Connect to GlobalProtect VPN.

  5. Verify your username, password, and extension are correct.
    Username = username@calpoly.edu

...