Versions Compared

Old Version 8

changes.mady.by.user Frank Gonzales

Saved on

compared with

New Version 9

changes.mady.by.user Frank Gonzales

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleclick to view how...

If your MiCollab authentication key expires or you need to activate MiCollab on another device, follow the steps below to generate a new QR code.

  1. Connect to GlobalProtect VPN

  2. Disable your MiCollab softphone on your previous device. 

    1. Mac or PC

      Softphone selected with the Disabled toggle button highlighted. Arrow pointing at the headphone icon in the bottom right corner of the app.Image Modified

    2. Mobile

      Screenshot of MiCollab mobile app with Softphone toggle switch in the Disabled position and greyed out. An arrow below pointing towards the small grey interface button that expands the panel .Image Modified

  3. Sign in to the MiCollab web application with your Cal Poly portal username and password.

  4. Navigate to Settings> General> Self Deployment.
    (Follow the steps A-D shown in the illustration below)

    Screenshot of the Micollab App with A placed near the users name highlighted in the upper right region. B is placed near the Settings highlighted menu item. C is placed near the General highlighted menu item. D is placed near the Self Deployment highlighted menu item.Image Modified

  5. To activate the MiCollab desktop application, click on the QR code (letter E in the illustration above) and allow your browser to open the link in MiCollab.

  6. To activate the MiCollab mobile application, scan the QR code in the MiCollab app using your phone's camera.

  7. Sign in with your Cal Poly portal password to proceed.

...

Expand
titleclick to see why and fix...

Screenshot of Micollab App. Softphone showing headphone icon with a triangle exclamation mark and it also says unavailable. Image Modified

Why

Logged into another instance of MiCollab on another device.

Fix

  1. Disable your MiCollab softphone on your previous device. 

    1. Mac or PC

      Screenshot of bottom section showing Softphone toggle switch as Disabled hightlighted. An arrow is pointing towards the right at the headphone icon Softphone (EXT).Image Modified

    2. Mobile

      Image RemovedScreen shot of MiCollab mobile app with Softphone toggle switch in the Disabled position highlighted, Arrow pointing at a small grey button that expands the panel when clicked.Image Added

Deployment Error - Can't sign in to MiCollab

Expand
titleclick to see why and fix...
Deployment Error dialog box. User account not deployed or deployment expired. Please ask your administrator to deploy it or use the self deployment feature. Error code 15 200. OK button and Send Diagnostics button.Image Modified

Deployment Error dialog box. Invalid password, retry. OK button.Image Modified

Why

You just changed your Cal Poly password or you can't sign into MiCollab to perform a Self Deployment.

Fix

Check if your AD account is locked.

If your AD account is not locked,

Create a Desk Phone & Voicemail ticket with your phone extension and a description of your issue.

...