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Users have reported scenarios when their IP Phone is not in the anticipated/default setup state and it needs to be fixed before they can use the phone. If your IP Phone matches any of the situations below, click on the topic to view the possible solution.

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titleMy IP Phone is Displaying “Not Configured” on the Screen.

If your phone has Not Configured showing on the LED screen, that means that it is past the initial login screen. A reboot usually fixes that issue.

IP Phone display screen. Not Configured is highlighted in red.

Here's how to reboot an IP Phone:

  1. Press on the Settings button, located below the volume control on your IP Phone.

    Settings button on the IP Phone highlighted in red.

  2. Once it finishes rebooting, it should show “User” on the LED screen.

  3. The IP Phone is now for you to log in with your extension.

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