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changes.mady.by.user Mitashi Parikh

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changes.mady.by.user Frank Gonzales

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Problem

"I lost the hardware token that I received from the Service Desk. How do I authenticate?"

Solution

  1. Call the ITS Service Desk to report your token as lost, stolen, or damaged.

  2. At the same time, request a bypass code to use to authenticate.

  3. Submit a Duo Hardware Token Request. Once your request is approved, your token can be picked up at the Service Desk in Kennedy Library's Hub24. 

Info

There is a $20 fee for replacement tokens. The fee is charged through your Campus Express Account. 

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