Learn how to deactivate your old mobile phone and activate your new phone.
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| title | 2 - Set up my new iPhone |
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- Email the ITS Service Desk at mobile-phones@calpoly.edu to arrange a time to pick up your new iPhone.
- At your scheduled time, visit Kennedy Library's Hub24, Suite 114E (1st floor).
- Turn off your old iPhone.
- Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.
- Unbox your new phone and follow the onscreen instructions to set up your iPhone.
- Activate using a strong cell signal.
- Activating your new phone will deactivate your old phone.
- Set up manually by selecting “set up as new phone” NOT “restore from back-up.”
- Select eduroam as your WiFi network. Log in with your full Cal Poly email address (including the @calpoly.edu) and password.
- Complete the process for campus device enrollment using your Cal Poly Profile. Your Cal Poly username should not include @calpoly.edu.
- Once you're back to the Home Screen, the Jamf Setup app, used to quickly set up and configure your phone, will automatically install and open.
- Select your department, then tap the Submit button.
- Press the Home button or swipe up to close the Jamf Setup app.
- After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify iMessage is working.
- Set up Outlook (email and calendar) for iOS.
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