If you reset your phone to factory settings or replaced it with a new mobile phone but kept the same phone number, you may need to reactivate Duo Mobile. For example, your iOS device might ask you to Reconnect. Tap Reconnect, then follow these instructions.
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- Install Duo Mobile on your phone.
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On On your mobile phone, launch install the App Store app and search for Duo Mobile app. Tap Get, Install to download the app, then Open.
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Tap Allow to allow Duo Mobile to send you notifications.
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On your computer, click the After installing the app, return to your computer and click I have Duo Mobile installed button.
- On your mobile phone, at at the top right of the screen, tap thethe Add + button button to add an account.
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- Click OK Tap Use QR code. You may need to allow access to the camera on your phone.
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- On your computer, scan the barcodeQR code to activate Duo Mobile.
- You are now activated. Your device is ready to approve Duo authentication requests. Click the Continue button to add a second device.
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