Problem
"I lost the hardware token that I received from the Service Desk. How do I authenticate?"
Solution
- Call the ITS Service Desk to report your token as lost, stolen, or damaged.
- At the same time, request a bypass code to use to authenticate.
- Submit a Duo Hardware Token Request. Your token will be mailed to you within 5 business days. Once your request is approved, your token can be picked up at the Service Desk in Kennedy Library's Hub24.
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There is a $20 fee for replacement tokens. The fee is charged through your Campus Express Account. |
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