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Support Center is an online portal, powered by Atlassian where Cal Poly students, faculty and staff can request tech support or one of the many other services that ITS offers. Support Center connects to the ITS Knowledge Base (also powered by Atlassian) to provide the most relevant self-help articles when a user is selecting the topic of their request. It replaces the Service Request System (SRS), for most tech support and service requests accessed through the Technical Service Request link under My Apps in the My Cal Poly Portal.

  • From the Service Catalogtech.calpoly.edu, clicking the “Request Support” button, emailing servicedesk@calpoly.edu, or calling the Service Desk initiates a Support Center request, with all subsequent communications coming request. Subsequent notifications and updates about the request are emailed to the requestor from supportcenter@calpoly.atlassian.net.
  • Requests for some services, including Cal Poly accounts, including CMS accounts, software downloads, tech support from department IT staff/Cal Poly IT Coordinators (CITC), will still temporarily be managed through SRS, which is accessed through the "Technical Service Request" link under "My Apps" in the My Cal Poly Portal.
  • Request types for Telephone Coordinators, Contract Tech Support/Service Level Agreement (SLA) customers and CITCs are categorized within the Support Center for ease of use. If you have used portlets on the My Cal Poly portal portlets Portal in the past to submit requests, you will now submit them via Support Center either under Campus Phone or Tech Admin.

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  1. Go to the Support Center. 
    1. Faculty and Staff: Log in with your Cal Poly email and password.
    2. Students: Log in using the email and password you used to set up your Atlassian account.
  2. In the search bar, enter what you need help with to search the ITS Knowledge Base for self-help articles.
  3. To submit a request under Contact us about, click on one of the request types, fill out the form, and click the Send button. You should receive an email from supportcenter@calpoly.atlassian.net with information about your request.

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