Email Delegation

• Full Access - Allows the assistant to open the manager’s mailbox and behave as the manager.
• Send on Behalf - Allows the assistant to send email on behalf of the manager. The From line of the message indicates that the message was sent by the assistant on behalf of the manager.
• Send As - Allows the assistant to send email from the manager’s mailbox. The message will appear to have been sent by the manager.

The manager will need to submit a service request requesting Full Access be granted to the assistant and specify whether Send on Behalf or Send As rights should be granted.

If the assistant opens the manager’s mailbox as a shared folder, the assistant will see the manager’s Inbox and mail folders below their own account.

1. Access the Outlook using your browser, log in to the My Cal Poly Portal > My Apps > Email & Calendar.
2. Right-click on the Folders link and select Add shared folder.
   
   
   
   
3. Enter the manager’s username and click the Add button. The manager’s account will be displayed below the assistant's account.

If the manager’s mailbox is opened using the account option, the assistant will see the manager’s Inbox and mail folders in a separate browser window.

1. Access the Outlook using your browser, log in to the My Cal Poly Portal > My Apps > Email & Calendar.
2. In the top right corner, click on your profile picture and select Open another mailbox.
3. Enter the manager’s username and click Open.

Configure the From field to send email from the manager. 

1. Access the Outlook using your browser, log in to the My Cal Poly Portal > My Apps > Email & Calendar.
2. Open a new message.
3. Click on the From button and select Other email address…
4. Enter the username of the manager in the From field.
5. Complete the message and send the email.

When sending email as or on behalf of the manager, click on the From field to select the manager’s account.

There are some differences in delegation behavior depending on how the account was opened.