Telephone Coordinator Responsibilities

The departmental Telephone Coordinator serves as a liaison between department faculty and staff and the ITS Voice Services team.

• Submit department requests using one of the Support Center Campus Desk or Mobile Phone requests.

• Process departmental requests for telephone moves, adds, and changes. A minimum of five (5) business days are needed to process requests.

• Process departmental requests for advanced voicemail services.

• Report telephone problems to the ITS Service Desk.

• Request and cancel mobile phone service.

• Provide campus telephone directory changes.

• Provide billing chartfield information for all requests.

• Monitor telephone billing and report discrepancies.

• Provide telephone training for new staff and faculty.

• Serve as the information point for the department when widespread communications updates and telephone problems occur.

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