Password Help

If you have a new Cal Poly account and have never logged in to your account, to get started you need a temporary password:

1. Call the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000. If you are unable to call, for example, if you reside out of the United States, submit a General Help request with your Cal Poly username and a good time to reach you.

2. The ITS Service Desk will provide you with a temporary password that expires in three (3) days from the time it is issued.

3. Please follow the Change or reset known password instructions below to complete your password reset.

If you can't log in to your Cal Poly account or your password is not working, your account may be locked. Accounts temporarily lock after four (4) incorrect password attempts. Accounts automatically unlock after 33 minutes. If you need help, contact the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000.

If you have forgotten your password:

1. Log in to the Cal Poly Password Manager.

2. Enter your Cal Poly username and click the Go button.

3. Click on Re-activate your account by answering your security questions.

4. Answer the three security questions. Click the Next button.

5. Enter your new password, then retype the new password for verification. Click the Next button.

6. Either set new security questions and answers OR check the Keep my previous answers box. Click the Next button.

7. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

8. Check the boxes to agree to the Responsible Use and Campus Policy and the Confidentiality-Security Agreement. Click the Agree button.

9. Click the Finish button.

If you know your current Cal Poly password and it has not expired:

1. Log in to the My Cal Poly Portal.

2. Go to the Personal Info tab > Cal Poly Password > click the Change Password button.

3. Enter your old or temporary password - the password used to log into the My Cal Poly portal.

4. Enter your new password, then retype the new password for verification. Click the Next button.

5. Answer the three security questions. Click the Next button.

6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

7. Check the boxes to agree to the Responsible Use and Campus Policy and the Confidentiality-Security Agreement. Click the Agree button.

8. Click the Finish button.

If your password has expired or you are unable to reset your password:

1. Call the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000 for an assisted password change. 

2. The ITS Service Desk will provide you with a temporary password that expires in three (3) days from the time it is issued.

3. Please follow the above Change or reset known password instructions above to complete your password reset.