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Get Help with Digital Signage

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Created by Frank Gonzales, last modified on May 15, 2024

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Unclear Who to Ask for help?

Check Out this Decision Tree…

Issues with the Hardware that Displays My Sign…

Unplug the TV/Digital Display, wait 10 seconds, and plug it back in.

Unplug the Digital Signal Dongle, wait 10 seconds, and plug it back in.

Start with the Signage Player or TV manufacturer support sites…

(Fire TV Stick - Amazon, Apple TV - Apple,
OptiSigns Player - OptiSigns, Etc.)

I Can't Log In…

Start with Cal Poly ITS

My Sign Won’t Connect to WiFi…

Start with Cal Poly ITS

We Have Issues with the Included Templates
on the Website…

Reach out OptiSigns

The Mounting Hardware that Holds Up
the TV Needs to be Fixed…

Start with Cal Poly Facilities

Contact OptiSigns Support

For issues with the digital signage software platform.

Contact Cal Poly ITS

ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.

Open an ITS Ticket

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