Switching Between CSUM and Cal Poly Accounts
Problem
As we transition systems/services over during the integration period, you’ll have two separate accounts that provide access to various campus-related work items:
CSUM account:
username@csum.eduCal Poly account:
username@calpoly.edu
You may need to switch between these accounts or access both simultaneously.
Try These Solutions Based on Your Scenario
Scenario | Recommended Method |
|---|---|
If you frequently need dual access… | Select a browser to use for each account Steps:
Tips:
|
If you temporarily access the second account… | Use an incognito or private browser window Use this method for temporary access to your second account without affecting your main session. Steps:
|
*How to Open an Incognito/Private Window:
Browser | Shortcut (Windows) | Shortcut (Mac) | Menu Option |
|---|---|---|---|
Chrome |
|
| ⋮ > New Incognito Window |
Firefox |
|
| ☰ > New Private Window |
Edge |
|
| ⋯ > New InPrivate Window |
Safari | — |
| File > New Private Window |
Additional Troubleshooting Tips
Clear cookies if you experience sign-in conflicts.
Avoid using the same browser session for both accounts.
If you’re redirected to the wrong account, try logging out and restarting in a new browser or incognito window.
Need Help?
If you run into issues or need technical support, contact the IT Service Desk
Request Support | 805-756-7000 | Service Catalog
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