Switching Between CSUM and Cal Poly Accounts

Problem

As we transition systems/services over during the integration period, you’ll have two separate accounts that provide access to various campus-related work items:

CSUM account: username@csum.edu
Cal Poly account: username@calpoly.edu

You may need to switch between these accounts or access both simultaneously.

Try These Solutions Based on Your Scenario

Please refer to the Microsoft-published documentation for support signing out of various apps & operating systems here:

https://support.microsoft.com/en-us/accounts-billing/subscriptions/sign-out-of-office.

See below for additional browser-specific methods/tips.

Scenario	Recommended Method

Scenario

Recommended Method

If you frequently need dual access…

Select a browser to use for each account
(e.g., Chrome for your CSUM account, and Safari for your Cal Poly account.)

Steps:

Open Browser A (e.g., Chrome )
- Sign in with your CSUM account
- Access existing services/systems.
Open Browser B (e.g., Safari, Edge, or Firefox)
- Sign in with your Cal Poly account
- Access other services/systems

Tips:

Bookmark key services in each browser
Use different themes or colors to avoid confusion
Rename desktop shortcuts (e.g., “CSUM Chrome” vs. “Cal Poly Safari”)

If you temporarily access the second account…

Use an incognito or private browser window

Use this method for temporary access to your second account without affecting your main session.

Steps:

Open your regular browser and sign in to your CSUM account as you would normally.
Launch an incognito or private browser window.
*See table below for specific browser shortcut/menu options to do this.
Navigate to the Cal Poly service
Sign in with your Cal Poly account
Use the service as needed—your login will disappear once the window is closed

*How to Open an Incognito/Private Window:

Browser	Shortcut (Windows)	Shortcut (Mac)	Menu Option

Browser	Shortcut (Windows)	Shortcut (Mac)	Menu Option
Chrome	`Ctrl + Shift + N`	`Cmd + Shift + N`	⋮ > New Incognito Window
Firefox	`Ctrl + Shift + P`	`Cmd + Shift + P`	☰ > New Private Window
Edge	`Ctrl + Shift +`	`Cmd + Shift + N`	⋯ > New InPrivate Window
Safari	—	`Cmd + Shift + N`	File > New Private Window

Additional Troubleshooting Tips

Clear cookies if you experience sign-in conflicts.
Avoid using the same browser session for both accounts.
If you’re redirected to the wrong account, try logging out and restarting in a new browser or incognito window.

Need Help?

If you run into issues or need technical support, contact the IT Service Desk