Solano Campus Help Desk Overview

The Information Technology Help Desk at Cal Poly Maritime Academy provides assistance to all students, faculty, and staff. It provides support for all University-owned equipment and software, networking, and the use of computer-related technology.

Looking for Solano Campus Support? Click here.
In early December 2025, Cal Poly Solano campus faculty and staff were issued new Cal Poly accounts. Please continue to use your existing Solano account to log in to Solano servers and for Help Desk tickets. The new Cal Poly account can't be used to log in to those systems yet.

NOTE: To avoid login issues, please do not log in to both accounts on the same browser.
Visit the https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3183640581 self-help article to learn more.

Help Desk Services

Many of our popular requests are available through online self-service:

Port Pass requests - Port Pass requests are made online. Instructions for pickup will be emailed once port pass is ready.
Password assistance - Password updates and resets can be made using the Cal Maritime Password service
Software distribution – How to obtain MATLAB, SolidWorks, and Office 365 applications
Report residence hall WiFi issue

How to reach us

Email helpdesk@csum.edu - your request will automatically be entered into the Help Desk ticketing system and you will receive confirmation via email.

Call 707-654-1048 - leaving a voicemail will automatically create a ticket into our Help Desk ticketing system.

Visit us in Navigator 202 - Monday-Friday 8:30 AM and 5:00 PM

Audiovisual Equipment in Classrooms and Labs

To report audio/visual equipment problems, please call AT Support at 707-654-1655 or email atsupport@csum.edu