User Self-Service for Management of Hunt Groups in Micollab

Hunt Groups allow calls to be distributed among a group of users. By enabling user self-service in MiCollab, users can easily control when they are available to receive Hunt Group calls without needing to contact ITS. Enabling self-service thus gives users more flexibility, such as pausing Hunt Group calls during meetings or outside of coverage hours.

Step 1: ITS Setup (Tier 2 Only)

Before users can manage their availability, Tier 2 support must enable the feature in MiCollab.

1. Log in to the MiCollab Production Server and navigate to Applications.

2. Select Configure MiCollab Client Service.

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3. Click Accounts, then search for and select the user's name. Click on their name to open the options.

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4. Scroll down to Account Settings and expand the options. Check the box for User Can Manage Group Presence.

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5. Click Save at the bottom of the screen.

6. Ask the user to restart their MiCollab client so the changes take effect.

Step 2: User Self-Management

Once enabled, users can control their Hunt Group availability directly in the MiCollab client and toggle their availability as needed.

• Blue icon = Active (receiving Hunt Group calls)

• Gray icon = Inactive (not receiving Hunt Group calls)

This allows users to manage their call routing based on availability throughout the day.

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