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Expired Passphrase/Password or Unable to Reset your Cal Poly Account Passphrase/Password?


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Expired Passphrase/Password or Unable to Reset your Cal Poly Account Passphrase/Password?

Owned by Frank Gonzales
Last updated: Jun 12, 2025

If your passphrase/password has expired or you are unable to reset your passphrase/password:

  1. Call the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000 for an assisted passphrase/password change. 

  2. The ITS Service Desk will provide you with a temporary passphrase/password that expires in three (3) days from the time it is issued.

  3. Please follow the above Change or reset known passphrase/password instructions to complete your passphrase/password reset.

After you reset your passphrase/password, don’t forget to update your old passphrase/password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including:

  • All devices including desktops, laptops, and mobile devices (phones, tablets, etc.).

  • If you have a Cal Poly-owned Mac computer, learn how to re-sync Mac passphrase/password.

  • Email programs

  • Wi-Fi settings

  • passphrase/password managers

  • Web browsers

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