Need to Reset Your Cal Poly Account Passphrase/Password?

Before you reset your passphrase/password, please do the following to limit disruptions to Cal Poly resources:

• Give yourself at least one hour to update your new passphrase/password on all your devices.

• Gather all your devices (phones, tablets, computers).

• Make sure your Duo Multifactor-enabled device is turned on and available.

• Forget the eduroam WiFi network on your Mac computer, iPhone, Windows PC (General Troubleshooting/Step #3), or Android.

• Turn off the rest of your devices except for your primary computer.

After you reset your passphrase/password, don’t forget to update your old passphrase/password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including:

• All devices including desktops, laptops, and mobile devices (phones, tablets, etc.).

• If you have a Cal Poly-owned Mac computer, learn how to re-sync Mac passphrase/password.

• Email programs

• Wi-Fi settings

• passphrase/password managers

• Web browsers

If you can't log in to your Cal Poly account or your passphrase/password is not working, your account may be locked, and will automatically unlock after 33 minutes. If you need help, contact the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000.