Computer and Device Management Subject Matter Expert/Service Owner ContactsService Name | Slack Channel | Tier 2 (Operations)/Lead SME & Manager | Tier 3 (Engineering) | Director |
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Business Printing
[See Adminstration & Business section] | | | : | | Computer Support & Consultation | #team-client-services-all | Lead or SME: Kevin Williams Manager: Jarrod Plevel | >> | Tim Schmidt | Install macOS Updates | | Lead or SME: Kevin Williams Manager: Jarrod Plevel | >> | Tim Schmidt | Mobile Phones | >> | Lead or SME: Susan Mundahl-Rodriguez Manager: Troy Weipert | >> | Matt Weber | Order Recommended Computers and Peripherals | | Lead or SME: Vince Hunter Manager: Vince Hunter | >> | Matt Weber | Computer and Peripheral (Lifecycle) Ordering Guidelines & Proper Disposal | | Lead or SME: Vince Hunter Manager: Vince Hunter | >> | Matt Weber | Recommended Computer Life Span/Lifecycle End of Life (EOL) | | Lead or SME: Vince Hunter Manager: Vince Hunter | >> | Matt Weber | Setup Cal Poly Assist (for macOS) | ??? | Lead or SME: Manager: | Lead or SME: Manager: | | Transition to a New Computer | ??? | Lead or SME: Manager: | Lead or SME: Manager: | | Tech Rentals | #team-client-services-all | Lead or SME: Jordan Moir Manager: Troy Weipert | Lead or SME: Manager: | Matt Weber | Service Desk
[See Service Desk section] | #team-client-services-all | Lead or SME: Jordan Moir Manager: Troy Weipert | | Matt Weber |
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