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First Time Setup

Follow the steps below when setting up MiCollab for the first time. For taking Service Desk calls, note that you also need to login to the Mitel Web Agent.

 Desktop Application

  1. Download and install MiCollab using the link provided in the MiCollab Installation Instructions email or use the links below.

    1. Windows: https://p-collab-app-1.its.calpoly.edu/ucs/dl/micollab_pc.msi

    2. Mac: https://geo.itunes.apple.com/us/app/micollab/id1103663781?mt=12

  2. Launch the MiCollab app and enter the Authentication Key provided in Step 2 of the MiCollab Installation Instructions email. If your authentication key has expired, see the MiCollab Self Deployment section of the MiCollab Troubleshooting guide to get a new activation link

  3. Enter your Cal Poly portal password.

  4. Click the Prompt text in the lower right, and toggle the switch to turn on your softphone. In the Call Using drop-down menu, select SoftPhone.

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