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Cal Poly student sitting outdoors on a bench looking at their laptop screen. Random sized round gears with technology related icons floating above.

Concierge Tech Support

Available to faculty, staff, and students through the ITS Service Desk. This includes basic troubleshooting, hardware and software support, and consultation regarding ITS services such as your Cal Poly Account, WiFi, software, and printing

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Request Support

Hours of Operation:
Monday - Friday
8 a.m. - 5 p.m.

Campus Location: Building 80

Cal Poly Campus Map section with the Service Desk Location highlighted in green with green arrows pointing at Building 80 on the map.

805-756-7000


Photo of classroom door open to reveal class in session.

Classroom Audiovisual Support

If you need immediate assistance with instructional space technology,
call 805-756-7000 
or submit a Classroom A/V Support Request

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Request
Classroom A/V Support


Classroom A/V Support Hours of Operation:

Monday - Thursday
6:45 am - 9:15 pm
&
Friday
6:45 am - 5 pm

805-756-7000

Info

For help in other spaces, like conference rooms, submit a General Help request.

Photo of laptop, notepad, mobile phone,

Tech Rentals

Laptops are available for students to check out at no cost for academic use.

Visit calpoly.getconnect2.com for hours and availability.

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idA and I SME Contacts

Service Desk Subject Matter Expert/Service Owner Contacts

Service Name

Slack Channel

Tier 2 (Operations)/Lead SME & Manager

Tier 3 (Engineering)

Director

Cal Poly Account

#team-application-operations

Lead or SME:
Nadia Vaegio
Manager:
Brett Purcell

>>

Brian Spolarich

Eduroam Wifi

#team-wifi

Lead or SME:
Aaron Abitia
Manager:
Doug Roberts

Lead or SME:
Chad Eastep
Manager:
Jon Sehmer

Tim Schmidt

Multi-Factor Auth (Duo)

#team#svc-mfa

Lead or SME:
Dan Malone
Manager:
Brett Purcell

Lead or SME: Kyle Gustafson

Manager: Kyle Gustafson

Kyle Gustafson

My Cal Poly Portal

#team-application-operations, #team-app-eng-ops

Lead or SME:
Nadia Vargo
Manager:
Brett Purcell

Melinda Rojo

Brian Spolarich

LastPass

#team#svc-lastpass

Lead or SME:
Kyle Gustafson
Manager:
Kyle Gustafson

Kyle Gustafson

PolyCard

#team#svc-polycard

Lead or SME:
David Bullaro
Manager:
Lynne Harrington

Vendor: (CBORD)

Brian Spolarich

Software Downloads

#team-ips-platform-desktop

Lead or SME:
Kevin Williams
Manager:
Jarrod Plevel

Lead or SME:
???
Manager:
Eric Johnson

Tim Schmidt

Source: https://calpoly-its.atlassian.net/l/cp/26bH4rKZ