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titleAccounts and Passwords

I forgot my username, how do I retrieve it?
Contact the ITS Service Desk Monday - Friday 8 a.m. - 5 p.m. by phone at 805-756-7000. 
 

How do I reset my password?
Visit myportal.calpoly.edu/s/password to reset your password or contact the ITS Service Desk Monday - Friday 8 a.m. - 5 p.m. by phone at 805-756-7000. For security reasons, passwords can't be reset via email.
 

When do I get access to my Cal Poly email and Office 365?
Students new to the university in the fall quarter get access to email and Office 365 in mid to late July.

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titlePolyCard Services

How do I get my new PolyCard?

  • Incoming Freshmen: After your move-in appointment, pick up your PolyCard in the University Union Plaza at the WOW booth, 9 a.m. - 5 p.m.
    • Friday, 9/4 - Sunday, 9/6
    • Tuesday, 9/8 - Wednesday, 9/9
  • Transfer Students: Once you get access to email and Office 365 in mid to late July, follow the process below to get your PolyCard

    To get your new PolyCard, follow the instructions under New on the Get a PolyCard page.


    I never received my PolyCard. What do I do to get one?

    To get your new PolyCard, follow the instructions under New on the Get a PolyCard page.

    I Iost my PolyCard, how do I get a new one?
    Deactivate your card via the My Cal Poly Portal . Follow the instructions on the Lost My PolyCard page to prevent fraudulent transactions to your account. 

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