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You can add a device, change the name, or delete an authentication device for use with Duo Mobile.

How Do I Add a Duo Device?

Expand
titleClick to view how to add your mobile device...

  1. Log in to the My Cal Poly Portal.

  2. Click the Personal Info tab. Under Personal Info, select Authorized Devices. Open the Multi-factor Authentication dropdown. Click Edit.

    Cal Poly Portal page with Authorized Devices outlined in red.

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Prompt Screen with choices listed for authentication methods.

  4. Once authenticated, you will see a page that lists your devices in square cells. Click Add a device.

    Add a device outlined in red.

  5. Select an option to authenticateon your new device. Learn more about the options…

    Prompt to Select an authentication method.

  6. Complete the new device enrollment by inputting your information in the corresponding prompts.

How Do I Rename My Duo Device?

Expand
titleClick to view how to rename your device...

  1. Log in to the My Cal Poly Portal.

  2. Click the Personal Info tab. Under Personal Info, select Authorized Devices. Open the Multi-factor Authentication dropdown. Click Edit.

    Personal Info section with Authorized Devices outlined in red.

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Verify Identity Before Managing Devices - Options listed

  4. Once authenticated, you will see a page that lists your devices in square cells. Click Edit, then click Rename.

    Edit and Rename outlined in red.

  5. Type a new name, then click the Rename button.

    Rename iOS prompt with Device name and blue Rename button outlined in red.



How Do I Delete My Duo Device?

Expand
titleClick to view how to delete your device...

  1. Log in to the My Cal Poly Portal.

  2. Click the Personal Info tab. Under Personal Info, select Authorized Devices. Open the Multi-factor Authentication dropdown. Click Edit.

    Cal Poly Portal page with Authorized Devices outlined in red.

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Verify Identity Before Managing Devices - Options listed

  4. Once authenticated, you will see a page that lists your devices in square cells. Click Edit, then click Delete. You will be asked to confirm the deletion.

Info

If you replaced your mobile device with a new model and kept the same phone number, please view the Reactivate Duo Mobile on a New Phone page.

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