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Problem

"I can't connect to WiFi."

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Expand
titleAre you using iOS?

Force restart your device then try connecting to eduroam again.


Expand
titleAre you using Windows 7?
  1. Click the Network or Wi-Fi icon on the taskbar, then click Open Network and Sharing Center.

    In Windows 7, Open Network and Sharing Center linkImage Modified

  2. Click Manage wireless networks.

    In Windows 7, manage wireless networksImage Modified

  3. Click Add.

    In Windows 7, click the Add linkImage Modified

  4. Click Manually create a network profile.

    In Windows 7, manually create a network profileImage Modified

  5. Fill in the following information, then click Next.
    • Network name: eduroam
    • Security type: WPA2-Enterprise
    • Encryption type: AES
    • Tick the radio button for: Save this network for me only
    • Check the box for: Start this connection automatically



  6. Click Change connection settings.

    In Windows 7, change connection settingsImage Modified

  7. Go to the Security tab and click Settings.

    In Windows 7, click the Settings buttonImage Modified

  8. Click Configure.

    In Windows 7, click the Configure buttonImage Modified

  9. Uncheck the "Automatically use my Windows logon name and password (and domain if any)." checkbox, then click the OK button.



  10. Go back to the Security tab, click Advanced settings.

    In Windows 7, click the Advanced settings buttonImage Modified

  11. Check the box for: Specify authentication mode, from the drop-down select User authentication. Click the Save credentials button.

    Info

    If the Save credentials button is greyed out, please skip to step 13.

     


  12. Enter your Cal Poly email address (username@calpoly.edu) and password, then click the OK button.

    Enter your Cal Poly username and password and click the OK buttonImage Modified

  13. Click the OK button for any open windows, then click the Wi-Fi icon on the taskbar and under eduroam click the Connect button.
    Anchor
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    In Windows 7, connect to eduroamImage Modified

  14. You may receive a Windows Security Alert, click the Connect button to connect.

    Click the Connect buttonImage Modified


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