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  1. Call the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000 for an assisted password change. 

  2. The ITS Service Desk will provide you with a temporary password that expires in three (3) days from the time it is issued.

  3. Please follow the above Change or reset known password instructions above to complete your password reset.

Info

After you reset your password, don’t forget to update your old password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including:

  • All devices including desktops, laptops, and mobile devices (phones, tablets, etc.).

  • If you have a Cal Poly-owned Mac computer, learn how to re-sync Mac password.

  • Email programs

  • Wi-Fi settings

  • Password managers

  • Web browsers

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