Click the Need Help? link located at the bottom of the login prompt, under the Password field.
Enter your Cal Poly email address and click Go.
Answer the three security questions. Click the Next button.
Enter your new password, then retype the new password for verification. Click the Next button.
Either set new security questions and answersOR check the Keep my previous answers box. Click the Next button.
Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.
Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.
Click the Finish button.
Info
If you have a state-issued PC, log in to the VPN and stay connected for at least 2 hours to sync your new password to your computer.