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titleclick to view how to deploy...

If your MiCollab authentication key expires or you need to activate MiCollab on another device, follow the steps below to generate a new QR code.

  1. Connect to GlobalProtect VPNDisable your MiCollab softphone on your previous device. 

    1. Mac or PC

      Softphone selected with the Disabled toggle button highlighted. Arrow pointing at the headphone icon in the bottom right corner of the app.Image Removed

    2. Mobile

      Screenshot of MiCollab mobile app with Softphone toggle switch in the Disabled position and greyed out. An arrow below pointing towards the small grey interface button that expands the panel .Image Removed

  2. Sign in to the MiCollab web application with your Cal Poly portal username and password.

  3. Navigate to Settings> General> Self Deployment.
    (Follow the steps A-D shown in the illustration below)

    Screenshot of the Micollab App with A placed near the users name highlighted in the upper right region. B is placed near the Settings highlighted menu item. C is placed near the General highlighted menu item. D is placed near the Self Deployment highlighted menu item.Image RemovedScreenshot of the Micollab App with A placed near the users name highlighted in the upper right region. B is placed near the Settings highlighted menu item. C is placed near the General highlighted menu item. D is placed near the Self Deployment highlighted menu item.Image Added

  4. To activate the MiCollab desktop application, click on the QR code (letter E in the illustration above) and allow your browser to open the link in MiCollab.

  5. To activate the MiCollab mobile application, scan the QR code in the MiCollab app using your phone's camera.

  6. Sign in with your Cal Poly portal password to proceed.

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titleclick to see why and fix...
Deployment Error dialog box. User account not deployed or deployment expired. Please ask your administrator to deploy it or use the self deployment feature. Error code 15 200. OK button and Send Diagnostics button.

Deployment Error dialog box. Invalid password, retry. OK button.

Why

You just changed your Cal Poly password or you can't sign into MiCollab to perform a Self Deployment.

Fix

Check if your AD account is locked.

If your AD account is not locked, Create create a Desk Phone & Voicemail ticket with your phone extension and a description of your issue.

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