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idC and DM SME Contacts

Computer and Device Management Subject Matter Expert/Service Owner Contacts

Service Name

Slack Channel

Tier 2 (Operations)/Lead SME & Manager

Tier 3 (Engineering)

Director

Business Printing
[See Adminstration & Business section]

:

Computer Support & Consultation

#team-client-services-all

Lead or SME:

Kevin Williams

Manager:

Jarrod Plevel

>>

Tim Schmidt

Install macOS Updates

Lead or SME:

Kevin Williams

Manager:

Jarrod Plevel

>>

Tim Schmidt

Mobile Phones

>>

Lead or SME:

Susan Mundahl-Rodriguez

Manager:

Troy Weipert

>>

Matt Weber

Order Recommended Computers and Peripherals

Lead or SME:

Vince Hunter

Manager:

Vince Hunter

>>

Matt Weber

Computer and Peripheral (Lifecycle) Ordering Guidelines & Proper Disposal

Lead or SME:

Vince Hunter

Manager:

Vince Hunter

>>

Matt Weber

Recommended Computer Life Span/Lifecycle End of Life (EOL)

Lead or SME:

Vince Hunter

Manager:

Vince Hunter

>>

Matt Weber

Setup Cal Poly Assist (for macOS)

???

Lead or SME:

Manager:

Lead or SME:

Manager:

Transition to a New Computer

???

Lead or SME:

Manager:

Lead or SME:

Manager:

Tech Rentals

#team-client-services-all

Lead or SME:

Jordan Moir

Manager:

Troy Weipert

Lead or SME:

Manager:

Matt Weber

Service Desk
[See Service Desk section]

#team-client-services-all

Lead or SME:

Jordan Moir

Manager:

Troy Weipert

Matt Weber

Source: https://calpoly-its.atlassian.net/l/cp/26bH4rKZ