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Contact OptiSigns Support

For issues with the digital signage software platform.

Contact Cal Poly ITS

ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.

Unclear who to ask

Unclear Who to Ask for help?

Check

out

Out this Decision Tree…

My sign won’t connect to WiFi

  • We
have
  • Have Issues with the
included templates
  • Included Templates
    on the
website
The mounting hardware that holds up the TV needs to be fixed
  • Issues with the Hardware that Displays My Sign…

    Unplug the TV/Digital Display power cord, wait 10 seconds, and plug it back in.

    Unplug the Digital Sign Dongle power cord, wait 10 seconds, and plug it back in.

    Visit the Signage Player or TV manufacturer support sites:

    - Amazon Fire TV Stick
    - Apple TV
    - Google Chromecast
    - OptiSigns Hardware
    - Etc.
  • My Sign Won’t Connect to WiFi…

    Start with Cal Poly
Facilities
I Can’t Log In

  • The Mounting Hardware that Holds Up
    the TV Needs to be Fixed…

    Start with Cal Poly
ITS

My sign won’t connect to WiFi

Start with

Start with the manufacturer of the device

Contact OptiSigns Support

For issues with the digital signage software platform.

Contact Cal Poly ITS

I’m experiencing issues with the hardware that displays my sign

ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.