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"I get an error message after submitting the PowerForm that says “Error - Sorry, a server error has occurred. Please try again later or open a support ticket." along with a unique "Request ID"
Solution(s)
This issue Issues must be resolved by updating the Adobe Sign Workflow or Template configuration by the PowerForm owner(s). Review the troubleshooting steps listed to learn how to get past these types of common errors.
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Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error Navigate through to edit the Workflow used by the Powerform generating the error Go to the Agreements Info section Confirm the following If there is a value entered for days to complete the agreement, that Completion deadline is checked; OR If there is NO value entered for days to complete the agreement, that Completion deadline is NOT checked
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Cc Cannot be a Recipient [Workflow]
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Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error Navigate to the Workflow used by the Powerform generating the error Go to the Agreements Info section Confirm no Cc is also in the Recipient section
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Recipients Section has an Incompatible Authentication Setting [Workflow]
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If you need further assistance please contact the Cal Poly Service Desk and provide the Request ID from the error message. |
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| Filter by label (Content by label) |
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| showLabels | false |
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| max | 5 |
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| showSpace | false |
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| sort | modified |
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| cql | label = "adobe-sign" and space = "CPKB" and type = "page" |
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