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Problem

"My recently encrypted computer is locked" or "I can no longer save files to my external/USB drive."

Solutions

If the Here are some commonly reported issues if your hard drive on your computer was recently encrypted…

  • The computer will sometimes lock requiring a higher level of password/passphrase.

  • External/USB drives will require encryption

    encrypted with solutions below... 

    • Your computer may lock to a different screen requiring a long passcode to decrypt the device.

    • Your External/USB drive asks for you to encrypt them before you can write files to them.


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