If you reset your phone to factory settings or replaced it with a new mobile phone but kept the same phone number, you may need to reactivate Duo Mobile. For example, your iOS device might ask you to Reconnect. Tap Reconnect, then follow these instructions.
Step 1 - Authenticate
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| title | Step 1 - AuthenticateClick to view step 1 |
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Log in to the My Cal Poly
portalPortal.
Go to the Personal Info tab > Personal Info portlet > Authorized Devices > Click the Personal Info tab. Under Personal Info, select Authorized Devices. Open the Multi-factor Authentication
> Edit.
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Authenticate your account using the Call Me method on your landline or mobile phone.
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 Image AddedClick Other options.  Image AddedYou’ll be prompted to authenticate now, but do not respond to the prompt. Wait until Step 6 to authenticate instead. Select Manage devices. This tab is located at the bottom of the list.  Image AddedChoose the phone number you wish to reactivate from the dropdown list, then select an authentication method. Complete the verification on your currently enrolled device.  Image AddedOnce authenticated, you will
be directed to My Settings & Devices. To the right of your mobile device, click the Device Options button.
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Step 2 - Reactivate
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| Reactivate multi-factor authentication by clicking the Reactivate Duo Mobile button.
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Verify ownership of your mobile phone number by clicking the Call me button. Answer your phone and enter the 6-digit code you are given, then click the continue button.
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Select your phone type and click the Continue button.
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On your mobile phone, install the Duo Mobile app. After installing the app, return to your computer and click I have Duo Mobile.
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On your mobile phone, at the top right of the screen, tap the Add + button |
Click I have a new phone (continued from Step 1 above).  Image AddedClick the Get started button.  Image AddedComplete the re-enrollment by inputting your information following the instructions in the corresponding prompts. See details in Step 3 below…
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Step 3 - Install Duo Mobile App & Add Device
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| title | Click to view step 3 |
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Download the Duo Mobile app from the App Store or Google Play on your mobile device. Click Next.  Image AddedOn your mobile phone, tap the Add button at the top right of the screen to add an account.
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Tap On your computer, scan the QR code to activate Duo Mobile.
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Click the Continue button to complete the process.
 Image RemovedTap Use QR code. You may need to allow access to the camera on your phone.
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 Image AddedUsing the Duo app's camera preview screen displayed on your phone, point your phone at the QR code on your computer screen to complete the activation.
When done successfully, the QR Code will become grayed out with a green check.  Image AddedClick Continue to complete the process.  Image AddedOn your phone, name the account and tap Save. Your account is now linked. Click Practice now to learn how to use Duo and follow the prompts. When asked, tap the
blue blue Allow notifications button to receive notifications, then the Ok button.
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