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Unclear Who to Ask for help?

Check Out this Decision Tree…

  • We Have Issues with the Included Templates
    on the Website…

    Reach out OptiSigns
  • Issues with the Hardware that Displays My Sign…

    Unplug the TV/Digital Display power cord, wait 10 seconds, and plug it back in.

    Unplug the Digital Sign Dongle power cord, wait 10 seconds, and plug it back in.

    Visit the Signage Player or TV manufacturer support sites:

    - Amazon Fire TV Stick
    - Apple TV
    - Google Chromecast
    - OptiSigns Hardware
    - Etc.

My sign won’t connect to WiFi

  • Start with Cal Poly ITS

We have Issues with the included templates on the website

  • Reach out OptiSigns

The mounting hardware that holds up the TV needs to be fixed

Start with Cal Poly Facilities

Contact OptiSigns Support

For issues with the digital signage software platform.

Contact Cal Poly ITS

ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.

Unclear who to ask for help?

Check out this Decision Tree…

I Can’t Log In

  • Start with Cal Poly ITS

My sign won’t connect to WiFi

  • Start with Cal Poly ITS

I’m experiencing issues with the hardware that displays my sign

  • Start with the manufacturer of the device