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Unclear Who to Ask for help?

Check Out this Decision Tree…

  • Issues with…
  • Test 2
  • Test 3
  • Test 4

  • We Have Issues with the Included Templates
    on the Website…

    Reach out OptiSigns
  • Issues with the Hardware that Displays My
Sign

Issues with the Hardware that Displays My Sign

Start with
  • Sign…

    Unplug the TV/Digital Display power cord, wait 10 seconds, and plug it back in.

    Unplug the Digital Sign Dongle power cord, wait 10 seconds, and plug it back in.

    Visit the Signage Player or TV manufacturer support
sites…
  • sites:
(Firestick , Apple, Player OptiSigns,
  • Etc.
)

I Can’t
Log In -

Start with Cal Poly ITS

  • My Sign Won’t

  • Connect to
WiFi -

We Have Issues with the Included Templates
on the Website - Reach out OptiSigns

  • The Mounting Hardware that Holds Up
    the TV Needs to be
Fixed -

Contact OptiSigns Support

For issues with the digital signage software platform.

Contact Cal Poly ITS

ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.