Problem
"My Duo account is locked." or "I received an error message that says..."
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Your
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account
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has
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been
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locked
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out
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due
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to
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excessive
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authentication
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failures.
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Please
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contact
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your
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administrator.
Solution
After four failed Duo account login attempts, your account will lock. Your account will automatically unlock after 33 minutes. If you need immediate assistance, contact the ITS Service Desk.
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