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Unclear

who

Who to

ask

Ask for help?

Check

out

Out this Decision Tree…

I’m experiencing issues with the hardware
that displays my sign

  • We Have Issues with the Included Templates
    on the Website…

    Reach out OptiSigns
  • Issues with the Hardware that Displays My Sign…

    Unplug the TV/Digital Display power cord, wait 10 seconds, and plug it back in.

    Unplug the Digital Sign Dongle power cord, wait 10 seconds, and plug it back in.

    Visit the Signage Player or TV manufacturer support sites
)
  • :
(Firestick , Apple, Player OptiSigns,
  • Etc.
)

I can’t log In

Start with Cal Poly ITS

My sign won’t connect
to WiFi

We have issues with the included templates
on the website

Reach out OptiSigns

The mounting hardware that holds up the T
V needs to be fixed

Contact OptiSigns Support

For issues with the digital signage software platform.

Contact Cal Poly ITS

ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.