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Unclear

who

Who to

ask

Ask for help?

Check

out

Out this Decision Tree…

My sign won’t connect to WiFi

  • We
have issues
  • Have Issues with the
included templates
  • Included Templates
    on the
website

The mounting hardware that holds up the TV needs to be fixed

I can’t log In

My sign won’t connect to WiFiStart with the manufacturer of the device
  • Issues with the Hardware that Displays My Sign…

    Unplug the TV/Digital Display power cord, wait 10 seconds, and plug it back in.

    Unplug the Digital Sign Dongle power cord, wait 10 seconds, and plug it back in.

    Visit the Signage Player or TV manufacturer support sites:

    - Amazon Fire TV Stick
    - Apple TV
    - Google Chromecast
    - OptiSigns Hardware
    - Etc.

I’m experiencing issues with the hardware that displays my sign

Contact OptiSigns Support

For issues with the digital signage software platform.

Contact Cal Poly ITS

ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.