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If you reset your phone to factory settings or replaced it with a new mobile phone but kept the same phone number, you may need to reactivate Duo Mobile.

Step 1 - Authenticate

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titleStep 1 - Enter a sentence to describe the overarching step.Click to view step 1

  1. Log in to the My Cal Poly Portal.

  2. Click the Personal Info tab. Under Personal Info, select Authorized Devices. Open the Multi-factor Authentication dropdown. Click Edit.

Cal Poly Portal page with Authorized Devices outlined in red.Image Added

  1. Click Other options.

    Other options link highlightedImage Added

  2. You’ll be prompted to authenticate now, but do not respond to the prompt. Wait until Step 6 to authenticate instead.

  3. Select Manage devices. This tab is located at the bottom of the list.

    Manage devices menu item selected.Image Added

  4. Choose the phone number you wish to reactivate from the dropdown list, then select an authentication method. Complete the verification on your currently enrolled device.

    Devices drop-down list highlighted.Image Added

  5. Once authenticated, you will see a page that lists your devices in square cells.

    showing devices in square cells.Image Added


Step 2 - Reactivate

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titleStep 2 - Enter a sentence to describe the overarching step.
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titleStep 3 - Enter a sentence to describe the overarching step.
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titleStep 4 - Enter a sentence to describe the overarching step.
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titleStep 5 - Enter a sentence to describe the overarching step.
Info
Click to view step 2

  1. Click I have a new phone (continued from Step 1 above).

    I have a new phone link highlighted.Image Added

  2. Click the Get started button.

    Get Started button highlighted.Image Added

  3. Complete the re-enrollment by inputting your information following the instructions in the corresponding prompts. See details in Step 3 below…

Step 3 - Install Duo Mobile App & Add Device

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titleClick to view step 3

  1. Download the Duo Mobile app from the App Store or Google Play on your mobile device. Click Next.

    Duo-enroll-Next.pngImage Added

  2. On your mobile phone, tap the Add button at the top right of the screen to add an account.

    Mobile Duo App. Account Add button highlightedImage Added

  3. Tap Use QR code. You may need to allow access to the camera on your phone. 

    Under Add account, Use QR code button highlightedImage Added

  4. Using the Duo app's camera preview screen displayed on your phone, point your phone at the QR code on your computer screen to complete the activation.
    When done successfully, the QR Code will become grayed out with a green check.

    QR code greyed out with green dot check mark over it.Image Added

  5. Click Continue to complete the process.

    Continue button highlightedImage Added

  6. On your phone, name the account and tap Save. Your account is now linked. Click Practice now to learn how to use Duo and follow the prompts. When asked, tap the blue Allow notifications button to receive notifications, then the Ok button.

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