ITS offers four channels of support for Students, Faculty, and Staff at Cal Poly:
SELF HELP
GENERAL HELP TICKET
ITS SERVICES
PROJECT REQUEST
Let’s take a closer look to determine which type of help you should request…
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1. SELF HELP
When Should I Search Self Help for Available How-To/Instructions?
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Need Self Help On the Go? All of the self-help articles can be accessed via your mobile phone and also saved to pdf for sharing or printing out. |
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2. GENERAL HELP
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When Should I Submit a General Help Ticket?
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Unsure if your technology qualifies? Open a General Help ticket and we will advise on the best next steps, even if it’s not with us! |
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ITS SERVICES
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When Should I Submit an ITS Service Request?
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Many of these services are offered at no or low cost to campus. |
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PROJECT REQUEST
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When Should I Submit a Project Request?
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