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Please refer to the sections below when using your mobile phone for voice calls and checking voicemail in Canada or Mexico.

When dialing in Canada…

Country Code 

From 

To 

Instruction 

1 

Canada 

U.S. 

Dial Plus (+) Sign then 1 then ten digit U.S. number 

1 

Canada 

Local 

Dial Plus (+) Sign then Country Code then Local number with Area Code (if applicable) 

1 

Canada 

Customer Service 

Dial Plus (+) Sign then 1 then 908-559-4899 

1 

Canada 

Other Countries 

Dial Plus (+) Sign then Country Code then International Number 

1 

Canada 

Customer Service from a landline 

Dial 844-556-1353 

Checking Voicemail in US and Canada:
Use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve it, turn off the world device and call your mobile number from another phone.

Info

NOTES

  • Your device may have assisted dialing functionality, allowing you to make calls directly from your contact list. If you receive error messages when making calls, try turning this option off and dialing manually. 

  • Dialing outside the U.S. requires a different dialing pattern. If the sequence requires a plus sign (+), hold down the zero (0) or the asterisk (*) until the plus sign appears on the display. If you have difficulty with the Plus Sign, try 0-0 (zero, zero) and then the international number. If the international local number starts with a zero, drop the zero.

  


When dialing in Mexico…

Country Code 

From 

To 

Instruction 

52 

Mexico 

U.S. 

Dial Plus (+) Sign or 011 then 1 then ten digit U.S. number 

52 

Mexico 

Local 

Dial Plus (+) Sign then Country Code then mobile number with Area Code (if applicable) 

52 

Mexico 

Other Countries 

Dial Plus (+) Sign then Country Code then International Number 

52 

Mexico 

Customer Service 

Dial Plus (+) Sign then 1 then 908-559-4899 

52 

Mexico 

Customer Service from a landline 

Dial 001-8442528672 

Checking Voicemail in Mexico:

  • To check your Voicemail, use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve it, turn off the world device and call your mobile number from another phone.

  • Call +1-845-613-8700 and follow the prompts to confirm or enter your mobile number. If you have a data connection you can also use visual voicemail. 

Info

NOTES

  • Your device may have assisted dialing functionality, allowing you to make calls directly from your contact list. If you receive error messages when making calls, try turning this option off and dialing manually. 

  • Dialing outside the U.S. requires a different dialing pattern. If the sequence requires a plus sign (+), hold down the zero (0) or the asterisk (*) until the plus sign appears on the display. 

    • If you have difficulty with the Plus Sign, try 0-0 (zero, zero) and then the international number. 

    • If the international local number starts with a zero, drop the zero.  

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