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hiddentrue
idC and C SME Contacts

Communication and Collaboration Subject Matter Expert/Service Owner Contacts

Service Name

Slack Channel

Tier 2 (Operations)/Lead SME & Manager

Tier 3 (Engineering)

Director

Email and Calendar (Microsoft 365)

#svc-o365

Lead or SME:
Tim Ross

Manager:
Lynne Harrington

Lead or SME:
Michael Green

Manager:

Melinda Rojo

Brian Spolarich

Email Distribution Lists (Sympa)

???

Lead or SME:
Tim Ross

Manager:
Lynne Harrington

Lead or SME:
Michael Green

Manager:
Melinda Rojo

Brian Spolarich

Mass Email (MustMail)

???

Lead or SME:
Tim Ross

Manager:
Lynne Harrington

Lead or SME:
???

Manager:
???

Brian Spolarich

Set Up a Meeting Room with Zoom Web Conferencing

#zoom-support

Lead or SME:
Zone Leads, Josh Ruiz

Manager:
Zone Managers

Lead or SME:
Ryan Jones / Maneesh Kumar

Manager:
Doug Roberts

Matt Weber

Slack

???

Lead or SME:
Tim Ross

Manager:
Lynne Harrington

Lead or SME:
Michael Green

Manager:
Melinda Rojo

Brian Spolarich

Digital Signage

???

Lead or SME:
???

Manager:
???

Lead or SME:
???

Manager:
???

????

Cloud Storage & Sharing (OneDrive & SharePoint)

#svc-o365

Lead or SME:
Tim Ross

Manager:
Lynne Harrington

Lead or SME:
???

Manager:
???

Brian Spolarich

Desk Phone & Voicemail

#svc-voice-services

Lead or SME:
Jason Holt

Manager:
Jarrod Plevel

Lead or SME:
Jason Holt

Manager:
Jon Sehmer

Tim Schmidt

Forms & eSignature (Adobe Sign)

#svc-adobe

Lead or SME:
Tim Ross

Manager:
Lynne Harrington

Lead or SME:
???

Manager:
???

Brian Spolarich

Microsoft 365 (Office)
Teams

#svc-o365

Lead or SME:
Tim Ross

Manager:
Lynne Harrington

Lead or SME:
???

Manager:
???

Brian Spolarich

Web Conferencing (Zoom)

#zoom-support

Lead or SME:
Zone Leads, Josh Ruiz

Manager:
Zone Managers

Lead or SME: Ryan Jones / Maneesh Kumar

Manager:
Doug Roberts

Matt Weber

Source: https://calpoly-its.atlassian.net/l/cp/26bH4rKZ