Service Name | Slack Channel | Tier 2 (Operations)/Lead SME & Manager | Tier 3 (Engineering) | Director |
---|
Email and Calendar (Microsoft 365)
| #svc-o365 | Lead or SME: Tim Ross Manager: Lynne Harrington | Lead or SME: Michael Green Manager: Melinda Rojo | Brian Spolarich |
Email Distribution Lists (Sympa)
| ??? | Lead or SME: Tim Ross Manager: Lynne Harrington | Lead or SME: Michael Green Manager: Melinda Rojo | Brian Spolarich |
Mass Email (MustMail)
| ??? | Lead or SME: Tim Ross Manager: Lynne Harrington | Lead or SME: ??? Manager: ??? | Brian Spolarich |
Set Up a Meeting Room with Zoom Web Conferencing
| #zoom-support | Lead or SME: Zone Leads, Josh Ruiz Manager: Zone Managers | Lead or SME: Ryan Jones / Maneesh Kumar Manager: Doug Roberts | Matt Weber |
Slack
| ??? | Lead or SME: Tim Ross Manager: Lynne Harrington | Lead or SME: Michael Green Manager: Melinda Rojo | Brian Spolarich |
Digital Signage
| ??? | Lead or SME: ??? Manager: ??? | Lead or SME: ??? Manager: ??? | ???? |
Cloud Storage & Sharing (OneDrive & SharePoint)
| #svc-o365 | Lead or SME: Tim Ross Manager: Lynne Harrington | Lead or SME: ??? Manager: ??? | Brian Spolarich |
Desk Phone & Voicemail
| #svc-voice-services | Lead or SME: Jason Holt Manager: Jarrod Plevel | Lead or SME: Jason Holt Manager: Jon Sehmer | Tim Schmidt |
Forms & eSignature (Adobe Sign)
| #svc-adobe | Lead or SME: Tim Ross Manager: Lynne Harrington | Lead or SME: ??? Manager: ??? | Brian Spolarich |
Microsoft 365 (Office) Teams
| #svc-o365 | Lead or SME: Tim Ross Manager: Lynne Harrington | Lead or SME: ??? Manager: ??? | Brian Spolarich |
Web Conferencing (Zoom) | #zoom-support | Lead or SME: Zone Leads, Josh Ruiz Manager: Zone Managers | Lead or SME: Ryan Jones / Maneesh Kumar Manager: Doug Roberts | Matt Weber |