Service Name | Slack Channel | Tier 2 (Operations)/Lead SME & Manager | Tier 3 (Engineering) | Director |
|---|
Classroom Technology | n/a? | Lead or SME:
Ryan Jones Manager:
Doug Roberts | Lead or SME:
Maneesh Kumar Manager:
Doug Roberts | Matt Weber | Learning Management System (CANVAS) | #team-lms, #lms_support_its-ctlt | Lead or SME:
David Bullaro Manager:
Lynne Harrington | Lead or SME:
Michael Green Manager:
Melinda Rojo | Brian Spolarich | Teaching, Learning, and Working Remotely | n/a | >> | >> | CTLT: | Web Conferencing (ZOOM) | #zoom-support | Lead or SME:
Zone Leads
Josh Ruiz Manager:
Zone Managers
| Lead or SME:
Ryan Jones / Maneesh Kumar Manager:
Doug Roberts | Matt Weber | OneDrive/SharePoint | #svc-o365 | Lead or SME:
Tim Ross Manager:
Lynn Harrington | >>
| Brian Spolarich | Computer Labs | | Lead or SME: Manager:
| Lead or SME: Manager:
| | My Cal Poly Portal | | Lead or SME: Manager:
| Lead or SME: Manager:
| | Virtual Computer Labs (AppStream) | | Lead or SME: Manager:
| Lead or SME: Manager: | | | | | | |
Source: https://calpoly-its.atlassian.net/l/cp/26bH4rKZ |