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This issue must be resolved by updating the Adobe Sign Workflow or Template configuration by the PowerForm owner(s). Review the troubleshooting steps listed to learn how to get past these types of common errors.
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Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error Navigate through to edit the Workflow used by the Powerform generating the error Go to the Agreements Info section Confirm the following If there is a value entered for days to complete the agreement, that Completion deadline is checked; OR If there is NO value entered for days to complete the agreement, that Completion deadline is NOT checked
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Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error Navigate through to edit the Workflow used by the Powerform generating the error Go to the Recipients section Confirm all recipients have None and only None selected for Two-Factor Authentication (2FA)
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Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error Navigate through to edit the Workflow used by the Powerform generating the error Go to the Sender Input Fields section Confirm the email address entered for the Default Value is: A valid email address with no leading or trailing spaces
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Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error Navigate to the Workflow used by the Powerform generating the error Confirm the Status is listed as Active.
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Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error Navigate to the Workflow used by the Powerform generating the error Go to the Agreements Info section Confirm the total number of Ccs possible does not exceed 14
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Template Type is not set to "
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BOTH"
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Reusable Document & Form Field Layer
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[Template]
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Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error Navigate through to edit the Workflow used by the Powerform generating the error Go to the Documents section Copy or make note of the full file name(s) Navigate to the template(s) noted in the previous step. Confirm the Template Type (found when expanding Template Properties) is set to BOTH Reusable document & form field layer
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