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titleClick to review troubleshooting steps...
  1. Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error

  2. Navigate through to edit the Workflow used by the Powerform generating the error

  3. Go to the Agreements Info section

  4. Confirm the following

    1. If there is a value entered for “days days to complete the agreement”agreement, that “Completion deadline” Completion deadline is checked; OR

    2. If there is NO value entered for “days days to complete the agreement”agreement, that “Completion deadline” Completion deadline is NOT checked

[Workflow] - Recipients Section has an Incompatible Authentication Setting

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titleClick to review troubleshooting steps...
  1. Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error

  2. Navigate through to edit the Workflow used by the Powerform generating the error

  3. Go to the Recipients section

  4. Confirm all recipients have “None” None and only “None” None selected for “TwoTwo-Factor Authentication (2FA)

[Workflow] - Sender Input Fields Section has Invalid Email Address

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titleClick to review troubleshooting steps...
  1. Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error

  2. Navigate through to edit the Workflow used by the Powerform generating the error

  3. Go to the Sender Input Fields section

  4. Confirm the email address entered for the “Default Value” Default Value is:

    1. A valid email address with no leading or trailing spaces

[Workflow] - Workflow is in a "Draft" State

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titleClick to review troubleshooting steps...
  1. Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error

  2. Navigate to the Workflow used by the Powerform generating the error

  3. Confirm the Status is listed as “Active” Active.

[Workflow] - Workflow has a Total Number of Ccs that Exceeds 14

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titleClick to review troubleshooting steps...
  1. Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error

  2. Navigate to the Workflow used by the Powerform generating the error

  3. Go to the Agreements Info section

  4. Confirm the total number of Ccs possible does not exceed 14

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[Template] - Template Type is not set to "Both" (Reusable Document & Form Field Layer)

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titleClick to review troubleshooting steps...
  1. Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error

  2. Navigate through to edit the Workflow used by the Powerform generating the error

  3. Go to the Documents section

  4. Copy or make note of the full file name(s)

  5. Navigate to the template(s) noted in the previous step.

  6. Confirm the “Template Type” Template Type (found when expanding “Template Properties” Template Properties) is set to Both (BOTH Reusable document & form field layer)

Info

If you need further assistance please contact the Cal Poly Service Desk and provide the Request ID from the error message.