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Unclear

who

Who to

ask

Ask for help?

Check

out

Out this Decision Tree…

I’m

experiencing issues

Experiencing Issues with the

hardware

Hardware
that

displays my sign

Displays My Sign

Start with the Signage Player or TV manufacturer support sites)

(Firestick - Amazon, Apple TV - Apple,
OptiSigns Player - OptiSigns, Etc.)

I

can’t log

Can’t
Log In

Start with Cal Poly ITS

My

sign won’t connect

Sign Won’t
Connect to WiFi

Start with Cal Poly ITS

We

have issues

Have Issues with the

included templates

Included Templates
on the

website

Website

Reach out OptiSigns

The

mounting hardware that holds up the T
V needs to be fixed

Mounting Hardware that Holds Up
the TV Needs to be Fixed

Start with Cal Poly Facilities

Contact OptiSigns Support

For issues with the digital signage software platform.

Contact Cal Poly ITS

ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.