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Unclear who to ask for help? Check out this Decision Tree…

I’m experiencing issues with the hardware
that displays my sign

Start with the Signage Player or TV manufacturer support sites)

(Firestick - Amazon, Apple TV - Apple,
OptiSigns Player - OptiSigns, Etc.)

I can’t log In

Start with Cal Poly ITS

My sign won’t connect
to WiFi

Start with Cal Poly ITS

We have issues with the included templates
on the website

Reach out OptiSigns

The mounting hardware that holds up the

TV

T
V needs to be fixed

Start with Cal Poly Facilities


I can’t log In

My sign won’t connect to WiFi

I’m experiencing issues with the hardware that displays my sign

Start with the manufacturer of the device

Contact OptiSigns Support

For issues with the digital signage software platform.

Contact Cal Poly ITS

ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.