Versions Compared

Old Version 1

changes.mady.by.user Frank Gonzales

Saved on

compared with

New Version 2

changes.mady.by.user Frank Gonzales

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
titleclick to view how to get a password...

Problem

"I can't log in to my Cal Poly account.My recently encrypted computer is locked" or "I need can no longer save files to reset my passwordexternal/USB drive."

Solutions

If you can't access your Cal Poly account, it is either temporarily locked or you need to reset your password…

Need a password to access new Cal Poly accountImage Removed Expand

If

you have a new Cal Poly account and have never logged in to your account, to get started you need a temporary password:

  1. Call the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000. If you are unable to call, for example, if you reside out of the United States, submit a General Help request with your Cal Poly username and a good time to reach you.

  2. The ITS Service Desk will provide you with a temporary password that expires in three (3) days from the time it is issued.

  3. Please follow the Change or reset known password instructions below to complete your password reset.

Locked accountImage Removed
Expand
titleclick to view how to get unlocked...

If you can't log in to your Cal Poly account or your password is not working, your account may be locked. Accounts temporarily lock after four (4) incorrect password attempts. Accounts automatically unlock after 33 minutes. If you need help, contact the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000.

/wiki/spaces/CPKB/pages/1998684305
Expand
titleclick to view how to reset..

If you have forgotten your password:

  1. Log in to the Cal Poly Password Manager.

  2. Enter your Cal Poly username and click the Go button.

  3. Click on Re-activate your account by answering your security questions.

  4. Answer the three security questions. Click the Next button.

  5. Enter your new password, then retype the new password for verification. Click the Next button.

  6. Either set new security questions and answers OR check the Keep my previous answers box. Click the Next button.

  7. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

  8. Check the boxes to agree to the Responsible Use and Campus Policy and the Confidentiality-Security Agreement. Click the Agree button.

  9. Click the Finish button.

Change or Reset a Known Cal Poly Account Password?
Expand
titleclick to view how to change or reset...

If you know your current Cal Poly password and it has not expired:

  1. Log in to the My Cal Poly Portal.

  2. Go to the Personal Info tab > Cal Poly Password > click the Change Password button.

  3. Enter your old or temporary password - the password used to log into the My Cal Poly portal.

  4. Enter your new password, then retype the new password for verification. Click the Next button.

  5. Answer the three security questions. Click the Next button.

  6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

  7. Check the boxes to agree to the Responsible Use and Campus Policy and the Confidentiality-Security Agreement. Click the Agree button.

  8. Click the Finish button.

Expired password or unable to reset your passwordImage Removed
Expand
titleclick to view this solution...

If your password has expired or you are unable to reset your password:

  1. Call the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000 for an assisted password change. 

  2. The ITS Service Desk will provide you with a temporary password that expires in three (3) days from the time it is issued.

  3. Please follow the above Change or reset known password instructions above to complete your password reset.

Info

After you reset your password, don’t forget to update your old password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including:

  • All devices including desktops, laptops, and mobile devices (phones, tablets, etc.).

  • If you have a Cal Poly-owned Mac computer, learn how to re-sync Mac password.

  • Email programs

  • Wi-Fi settings

  • Password managers

    • Web browsers

    the hard drive on your computer was recently encrypted…

    • The computer will sometimes lock requiring a higher level of password/passphrase.

    • External/USB drives will require encryption before you can write files to them.

    Need a password to access new Cal Poly accountImage Added
    Locked accountImage Added
    Filter by label (Content by label)
    showLabelsfalse
    max5
    showSpacefalse
    sortmodified
    cqllabel = "password" and space = "CPKB" and type = "page"