Versions Compared

Old Version 1

changes.mady.by.user Frank Gonzales

Saved on

compared with

New Version 2

changes.mady.by.user Frank Gonzales

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Problem

"When I try to connect to the VPN Client (GlobaProtect), the globe icon just spins (is unresponsive) and does not complete the connection."

Solution

There may be an anomaly error with the connection that needs to be refreshed. Here’s how to refresh Refresh the VPN Client (GlobalProtect) connection.

  1. Click the GlobalPretect icon, then click the hamburger (three stacked horizontal lines) button and select Refresh Connection.


    A new GlobalProtect Refresh? app panel appears.

    Image RemovedImage Added

  2. Click the Reshresh Connection button. The app should then ask you to log in again (in your default browser) with your Cal Poly portal account info/Duo authentication credentials to get you connected.

...